Who we are
We are Skirting Online Ltd, Unit 15 Gravelly Industrial Estate , Birmingham, West Midlands, B24 8HZ incorporated and registered in England and Wales with company number 08548620 (the “Company” or “we” or “us”).”.
This Privacy Notice is designed to help you understand everything you need to know about the what, why and how of our data gathering and processing operations, and what your legal rights are as an individual.
We hope you’ll take some time to read this document; we’ve tried to keep it all as simple as possible and we will keep you informed if there are any changes to the way we process your personal data in the future, before making them.
Skirting Online Ltd takes its responsibilities to protecting your data very seriously and we do advise you get to know our practices. If there’s anything in this policy you don’t understand or if you want to ask any questions, please feel free to contact us using the details at the end of this document.
Why do we collect personal data?
We collect personal information from our customers for the following purposes:
- To provide you with goods and services you are looking for
- To improve the quality of the services we offer, and to better understand our customers’ needs
- To inform you of other goods and services we provide, or offers that may interest you
- To send notifications on subjects you have subscribed to
- To request feedback and reviews
- To allow us to understand the scale and range of our customer base
- To recognise when customers re-engage with our services
We shall not process any personal data that is not directly relevant to the above stated purpose.
What kind of data do we process?
The data we collect for the above purposes may include some or all of the following:
- Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses.
- Demographic information such as your postcode
- Information relevant to customer surveys and/or offers
- Financial Data
- Any information you make available, or transmit to us, via social media accounts
- Details of transactions you carry out through our website or by other means, the fulfilment of your instructions and any subsequent communications with you about any of these.
- Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own administrative purposes or otherwise and the resources that you access.
- We may record telephone conversations for training and security purposes. You will be notified if recording is taking place at the commencement of any call.
- Closed circuit television recordings within our premises for safety and security purposes.
- We do not collect, store or use sensitive personal information.
The Conditions of Use
Contractual Necessity
Skirting Online Ltd may be required to process your personal information in order to deliver on the terms of a contract between us and yourself, or it may be to deliver on the terms of a contract that is not yet in place but where there is an intention that it soon shall be.
Legitimate Interests
Skirting Online Ltd may process your personal data for certain legitimate business interests which include some or all of the following:
- For direct marketing purposes
- To identify and prevent fraud
- To enhance the security measures in place that protect data we are responsible for
- To provide reference information to third party organisations where you request us to do so
- To investigate any future insurance claims
- To protect the company’s assets
- To provide you with goods and services you are looking for
- To improve the quality of the services we offer, and to better understand our customers’ needs
- To inform you of other goods and services we provide, or offers that may interest you
- To send notifications on subjects you have subscribed to
- To request feedback and reviews
- To allow us to understand the scale and range of our customer base
- To allow us to support and maintain our products in active service
- To recognise when customers re-engage with our services
Where we are processing your data for the above reasons we shall always hold your data rights paramount. You have the right to object to this processing if you wish, more details can be found below on objecting to processing.
Who will we share your information with?
In order to achieve the above stated purposes for which we will process your personal data, we may need to share this information with various third-party organisations such as:
- Couriers and delivery companies
- Sub-contractors necessary to deliver goods or services
- Auditors
- Email marketing platforms
- Online review platforms
- Marketing and analytics service providers
Skirting Online Ltd will never share your personal data with Third-Parties that intend to use it for their own purposes.
No third party we employ who must have access to our data in order to perform their function will be allowed to use any of that data for any purpose unrelated to the purposes stated above.
Where is my data going to be kept?
Skirting Online Ltd will not transfer your personal data to any country outside the list of countries approved by the EU Commission as having appropriate safeguards for data transfers.
Skirting Online Ltd does however use the products and services of third party organisations that transfer or store personal data outside the list of countries approved by the EU Commission as having appropriate safeguards for data transfers. The following safeguards are in place to ensure that any third party data controller or data processor engaged by Skirting Online Ltd has appropriate security measures in place:
- We ensure that only the minimum data required for processing is shared with third parties.
- We have a written agreement with third parties that requires them to treat personal data with the same levels of security and care that we are required meet.
How long will we keep your data for?
We will keep your personal data only for as long as the purposes it has been gathered for, in line with this privacy policy, have expired, or until you request we delete the data and we have no relevant legal basis to use it.
Your Rights, Our Responsibility
There are several rights granted to you immediately upon providing us with your personal information; we’d like you to know that at Keswick Flooring Ltd we take your rights as a Natural Person seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.
The Right of Access
This grants you the right to confirm whether or not your personal data is being processed, and to be provided with all the relevant details of what those processing operations are.
The Right of Erasure (‘Right to be Forgotten’)
You have the right to request that we delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request for erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
The Right to Rectification
If you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.
The Right to Restriction
You have the right to have us restrict the processing of your personal data and ensure that processing only takes place with your consent or for legal purposes.
The Right to Objection
You have the right to object to us processing your personal information where we are relying on a legitimate interest (of our own or of a third party) and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes
The Right to Portability
You have the right to request that we transfer your personal information to you or to a third party.
The Right to Complain
We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. In order that we can achieve this we do request that any complaints be first brought to our attention so we can properly investigate matters; if however you would like to complain about Skirting Online Ltd to a supervisory authority you may do so by contacting the Information Commissioners Office.
Our contact details
If you wish to get in touch with Skirting Online Ltd to speak with our Data Protection representative, please do so with any of the below contact details:
Data Protection Representative
Skirting Online Ltd
UNIT 15 Gravelly Industrial Estate
Birmingham
B24 8HZ
T: 0121 824 3981
@: yourdata@skirtingonline.co.uk
Cookie Policy
Our website uses cookies. Cookies are tiny text files that we store on your browser or the hard drive of your computer or device if you agree. Cookies contain information that identifies your computer or device to our server as a unique user when you visit certain pages on our website. Cookies can be used to recognise your Internet Protocol (IP) address, saving you time while you are on, or want to enter, our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.
We only use cookies for your convenience in using our website (for example to remember who you are when you want to amend your data without having to re-enter your email address and password). You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you block cookies you may not be able to access all or parts of our website.
If you want to find out more information about cookies, go to http://www.allaboutcookies.org or to find out about removing them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.
We use the following cookies
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and any advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
