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Terms and conditions

1. These terms

1.1 These are the terms and conditions on which we supply our products to you.

1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

2. Information about us and how to contact us

2.1 We are Skirting Online Ltd, a company registered in England and Wales. Our company registration number is 08548620 and our registered office is Unit 15 Gravelly Industrial Estate Birmingham B24 8HZ .

2.2 You can contact us by telephoning our customer service team on 0121 824 391 or by writing to us at the above address, or emailing us at [email protected]     

2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 When we use the words “writing” or “written” in these terms, this includes emails.

3. Our contract with you

3.1 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the product.

3.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 We only sell to the UK. Our website is solely for the promotion of our products in the UK but some restrictions apply. Unfortunately, we do not accept orders from addresses outside the UK.  We cannot deliver to Scottish Islands, Northern Island, Highlands, Channel Islands, Isle of Man or Isle of Scilly.  If you wish to buy our products but are outside of our delivery coverage then please contact as we can discuss with you collection by you or your chosen courier or alternative delivery options open to you.

4.  Our Products

4.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 Before you place an order, it is important that you check the product’s specification details for suitability of their intended purpose. If you are unsure about the suitability of the goods, then please ask us.

4.3 If we are supplying the product to measurements you have given us, you are responsible for ensuring that these measurements are correct.. 

4.4 Prior to commencing the installation or any adjustments to our products, please examine them for any faults. By fitting them or making alterations in any way, we shall deem you to have accepted the goods as supplied. We shall not be held responsible for any incidental work or expense arising out of or because of any defect in our product, or bad workmanship applied to our goods. In the unlikely event that the purchased items are not in line with this contract, please refer to clause.

4.5 We may from time to time offer promotions on some of our products or product ranges. All promotions and offers are, unless otherwise stated, strictly one per household. We reserve the right to change the details of a promotion or withdraw a promotion at our discretion.

5. Your rights to make changes 

If you wish to make a change to the products you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6. Our rights to make changes 

We reserve the right to make any changes in the specification of our products that are necessary to ensure they conform to any applicable safety or statutory requirements; and to make without notice any minor modifications in our specifications we think necessary or desirable.

7. Providing the Products

7.1 The costs of delivery will be as told to you during the order process upon enquiry regarding delivery. Delivery prices are advertised on our website.

7.2 Products will be delivered to you in accordance with the delivery method which you chose at the basket. Please see our delivery page for further details.   

7.3 Our deliveries are kerbside only. We advise that you should have help to unload the goods from the pallet. Any of our deliveries could be made by anything up to an 18-tonne lorry, so it is assumed that the delivery address will be easily accessible. If the delivery address is situated on a private road please inform us at the time of order as some couriers will not take their vehicles on private roads. If access is likely to be a problem, please inform us at the time of order to discuss alternative delivery options.

7.4 If our delivery of the goods is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this within 30 days of notifying you of the delay, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Goods you have paid for but not received.

7.5 If you have asked to collect the Goods from our premises, you can collect the Goods from us at any time during our working hours. Collection lead times may vary by product and we will therefore contact you to let you know when your order is ready for collection. Upon collection, you are responsible for the goods and collections are consequently done so at your own risk. We require you to inspect and examine the goods prior to loading, as goods can easily be damaged when being transported in or on unsuitable transport. You must ensure the goods are safely and appropriately transported, thus we will not accept liability for damage which occurs subsequently after leaving our premises. This does not affect your statutory rights.

7.6 If you are not available to take delivery, we may leave a card giving instructions on redelivery from the carrier. We may also pass on any costs incurred by us as a consequence of no-one being available to take delivery.

7.7 If you refuse to sign for the delivery of the Product on delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery or collect the Product from the carrier, then we may (without affecting any other right or remedy available to us) charge you for storage costs and other costs reasonably incurred by us, including, but not limited to, redelivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and Clause 9.2 will apply. 

7.6 You shall own the Product on the later of when we deliver it to you and when we receive payment in full for the Products (including VAT and delivery charges).

8.  Your rights to end the contract

8.1 You may contact us to end your contract for a product, as long as it is not bespoke, at any time before we have delivered it and you have paid for it, but in some circumstances, we may charge you for doing this, as described below. Of course, you always have rights where a product is faulty or mis-described.

8.2 If you are ending the contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any non-bespoke Products which have not been provided or have not been provided properly. The reasons are:

  • (a) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6);
  • (b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed
  • (c) there is a risk that supply of the goods may be significantly delayed which do not fall under clause 7.4;
  • (d) we have suspended supply of the product for technical reasons, or we notify you that we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
  • (e) you have a legal right to end the contract because of something we have done wrong .

8.3 If you are not ending the contract for one of the reasons set out in clause 8.2, then the contract will end immediately and we will refund any sums paid by you for Goods not provided but we may deduct from that refund set out in clause 9.2 

8.4 If you end the contract after Products have been dispatched to you and (because we cannot recall them) they are delivered to you, you must return them to us. We will pay the costs of return if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you are exercising your legal rights to end the contract because of something we have done wrong then we will pay the costs of return. In all other circumstances you must pay the costs of return in addition to a 30% restocking charge, as all of our products are made to order.

9.  Our rights to end the contract 

9.1 We may end the contract for a product at any time by writing to you if:

  • (a) you do not make any payment to us or we are unable to collect payment from you when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
  • (b) you do not, within a reasonable time, allow us to deliver the Goods to you or collect them from us.

9.2 If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for Goods we have not provided but we may deduct or charge you as compensation for the net costs we will incur as a result of your breaking the contract or reasonable compensation.

10.  If there is a problem with the Product

If you have any questions or complaints about the product, please contact us. You can contact us by telephoning our customer service team at 0800 542 3274. You may also email us at [email protected] or alternatively write to us, sending all correspondence to Unit 10 Metro Triangle, Mount Street, Birmingham, West Midlands, England, B7 5QT.

11. Summary of your legal rights as a Consumer

11.1 We are under a legal duty to supply goods that are in conformity with this contract and the applicable legislation and regulations where necessary. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

11.2 We hope your Products are without fault. However, regrettably occasionally this may not be the case. To avoid unnecessary delays and inconvenience to you it is important to check each Product before installation and make sure you have the right Product and it is without fault or damage. Please contact us immediately if a fault is noticed as. We will deal with the matter as soon as possible and in accordance with your legal rights. 

11.3 It is advised that before installing any Products, that you should carefully unwrap and fully examine all items at the time of delivery or shortly after. Please keep all packaging for inspection, and if possible photograph the fault and email us with the details and your reference number. In the unlikely event that your goods do arrive faulty please contact us to inform us via email or phone. If you wish to exercise your legal rights to reject faulty goods, you must either return them in person to us or allow us or a carrier to collect them from you, we will pay the costs.

11.4 If you wish to return any Products they must be complete, unused, and in “as new” condition. If you wish to return any goods you must ensure that they are packaged adequately to protect against damage. Any items received that are damaged or not packaged correctly will not be accepted back into stock. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge accordingly. Once we have received the goods and inspected them, a refund will be issued minus a 30% restocking fee, as all of our products are custom made to order. Products must be returned to:

Goods In
F.A.O. Warehouse Manager
Skirting Online Ltd
Unit 15 Gravelly Industrial Estate
Erdington , 
West Midlands
B24 8HZ

12. Price and payment

12.1 The price of the product (which includes VAT) will be the price we describe to you on our website unless we have agreed another price in writing. We take all reasonable care to ensure that the price of product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you.

12.2 If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product including delivery costs in full before the change in the rate of VAT takes effect.

12.3 It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product’s correct price at your order date is higher than the price stated on our website, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may terminate the contract, refund you any sums you have paid and require you to return the product at our expense.

12.4 We accept payment with credit and debit cards, PayPal, cheque, bank transfer. We will not take payment from you until we have accepted your order. Once payment has been received your order will be processed.

13. Our responsibility for loss or damage suffered by you  

13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.

13.3 We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited. 

14. How we will use your personal information 

We will only use your personal information as outlined in our privacy policy.

15. Other important terms

15.1 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. 

15.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms. 

15.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

15.6 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

15.7 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider but we may at our sole discretion agree or refuse alternative dispute resolution with that alternative dispute resolution provider.


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